--Online
--Messaging
--Calling
--Available
--Idle
--On Break
--Offline
Agent Status
| Agent | Schedule | Channel | Working On | Leads | Calls | Chats | AHT Call | AHT Msg |
|---|
Unresponded Leads (>10 min)
| Lead | Assigned To | Waiting | Last Message |
|---|
Dialer — Unattempted Leads
| Campaign | Last Agent | Total Leads | Unattempted |
|---|