* { margin: 0; padding: 0; box-sizing: border-box; }

:root {
  --bg: #f3f4f6;
  --surface: #ffffff;
  --border: #e5e7eb;
  --border2: #d1d5db;
  --text: #111827;
  --text2: #6b7280;
  --text3: #9ca3af;
  --header: #1a1f2e;
  --green: #16a34a;
  --blue: #2563eb;
  --orange: #ea580c;
  --amber: #d97706;
  --purple: #7c3aed;
  --red: #dc2626;
  --cyan: #0891b2;
}

body {
  font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", Helvetica, Arial, sans-serif;
  background: var(--bg);
  color: var(--text);
  font-size: 14px;
  line-height: 1.5;
}

/* ─── Header ─── */
header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 0 24px;
  height: 52px;
  background: var(--header);
  position: sticky;
  top: 0;
  z-index: 10;
}
.header-left { display: flex; align-items: center; }
.logo { height: 26px; opacity: 0.95; }
.header-center { display: flex; align-items: center; }
.header-right { display: flex; align-items: center; gap: 10px; font-size: 12px; color: rgba(255,255,255,0.5); }

.period-selector {
  display: flex;
  gap: 1px;
  background: rgba(255,255,255,0.08);
  border-radius: 6px;
  padding: 2px;
}
.period-btn {
  font-family: inherit;
  font-size: 12px;
  font-weight: 500;
  background: transparent;
  color: rgba(255,255,255,0.5);
  border: none;
  padding: 5px 14px;
  border-radius: 4px;
  cursor: pointer;
  transition: all 0.15s;
}
.period-btn:hover { color: rgba(255,255,255,0.8); }
.period-btn.active { background: rgba(255,255,255,0.12); color: #fff; }

.dot { width: 7px; height: 7px; border-radius: 50%; display: inline-block; }
.dot-connected { background: #4ade80; }
.dot-disconnected { background: #f87171; }

#refresh-btn {
  background: rgba(255,255,255,0.1);
  border: none;
  color: rgba(255,255,255,0.6);
  padding: 4px 8px;
  border-radius: 4px;
  cursor: pointer;
  font-size: 15px;
}
#refresh-btn:hover { color: #fff; background: rgba(255,255,255,0.15); }
#refresh-btn:disabled { opacity: 0.3; cursor: wait; }

/* ─── Main ─── */
main { max-width: 1400px; margin: 0 auto; padding: 16px 20px; }

/* ─── Status chips ─── */
#status-bar { display: flex; gap: 8px; margin-bottom: 16px; flex-wrap: wrap; }
.chip {
  flex: 1;
  min-width: 80px;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: 8px;
  padding: 10px 12px;
  text-align: center;
}
.chip-val { display: block; font-size: 24px; font-weight: 700; color: var(--text); }
.chip-label { display: block; font-size: 10px; font-weight: 500; color: var(--text3); text-transform: uppercase; letter-spacing: 0.5px; margin-top: 1px; }
#sc-online .chip-val { color: var(--green); }
.ch-msg .chip-val { color: var(--blue); }
.ch-call .chip-val { color: var(--orange); }
.ch-avail .chip-val { color: var(--green); }
.ch-idle .chip-val { color: var(--amber); }
.ch-break .chip-val { color: var(--purple); }
.ch-off .chip-val { color: var(--text3); }

/* ─── Panels ─── */
.panel {
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: 8px;
  margin-bottom: 16px;
  overflow: hidden;
}
.panel-header {
  padding: 12px 16px;
  border-bottom: 1px solid var(--border);
}
.panel-header h2 {
  font-size: 13px;
  font-weight: 600;
  color: var(--text2);
  text-transform: uppercase;
  letter-spacing: 0.3px;
}

/* ─── Tables ─── */
.table-wrap { overflow-x: auto; }
table { width: 100%; border-collapse: collapse; }
th {
  font-size: 11px;
  font-weight: 600;
  color: var(--text3);
  text-transform: uppercase;
  letter-spacing: 0.3px;
  padding: 8px 14px;
  text-align: left;
  background: var(--bg);
  border-bottom: 1px solid var(--border);
  white-space: nowrap;
}
th.r, td.r { text-align: right; }
td {
  font-size: 13px;
  padding: 10px 14px;
  border-bottom: 1px solid var(--border);
  vertical-align: middle;
}
tbody tr:last-child td { border-bottom: none; }
tbody tr:hover { background: #f9fafb; }

/* Agent name in table */
.agent-name-cell { font-weight: 600; }
.status-indicator {
  display: inline-block;
  width: 7px; height: 7px;
  border-radius: 50%;
  margin-right: 8px;
  vertical-align: middle;
}
.si-online { background: var(--green); }
.si-on_break { background: var(--purple); }
.si-offline { background: var(--text3); }
.si-unknown { background: var(--text3); }

/* Channel badges */
.ch-badge {
  display: inline-block;
  font-size: 11px;
  font-weight: 600;
  padding: 2px 8px;
  border-radius: 4px;
  white-space: nowrap;
}
.cb-Messaging { background: #dbeafe; color: var(--blue); }
.cb-Calling { background: #ffedd5; color: var(--orange); }
.cb-Available { background: #dcfce7; color: var(--green); }
.cb-Idle { background: #fef3c7; color: var(--amber); }
.cb-Break { background: #ede9fe; color: var(--purple); }
.cb-Off { background: #f3f4f6; color: var(--text3); }
.cb-Offline { background: #f3f4f6; color: var(--text3); }
.cb-Unknown { background: #f3f4f6; color: var(--text3); }
.cb-Unavailable { background: #f3f4f6; color: var(--text3); }
.cb-OTCalling { background: #fef3c7; color: var(--amber); }
.cb-Coaching { background: #e0f2fe; color: #0369a1; }
.cb-TL { background: #fce7f3; color: #be185d; }
.cb-Support { background: #ecfdf5; color: #059669; }

.working-on { font-size: 12px; color: var(--text2); }
.schedule-cell { font-size: 12px; white-space: nowrap; }
.sched-on { color: var(--green); font-weight: 500; }
.sched-break { color: var(--purple); font-weight: 500; }
.sched-none { color: var(--text3); }
td.metric { font-variant-numeric: tabular-nums; }
td.highlight { font-weight: 600; }
td.aht-good { color: var(--green); font-weight: 600; }
td.aht-warn { color: var(--amber); font-weight: 600; }
td.aht-bad { color: var(--red); font-weight: 600; }

/* Unattempted highlight */
.unattempted-val { font-weight: 700; }
.unattempted-val.has-leads { color: var(--red); }

/* Unresponded leads */
.wait-warning { color: var(--amber); font-weight: 700; }
.wait-critical { color: var(--red); font-weight: 700; }
.unassigned { color: var(--red); font-style: italic; font-weight: 600; }

/* ─── Collapsible ─── */
.collapsible-toggle { cursor: pointer; user-select: none; display: flex; justify-content: space-between; align-items: center; }
.toggle-arrow { font-size: 11px; color: var(--text3); transition: transform 0.2s; }
.collapsible.collapsed .toggle-arrow { transform: rotate(-90deg); }
.collapsible.collapsed .collapsible-body { display: none; }

/* Call analytics chips */
#call-chips { display: flex; gap: 8px; padding: 12px 16px; flex-wrap: wrap; }
.call-chip {
  background: var(--bg);
  border-radius: 6px;
  padding: 8px 16px;
  text-align: center;
  min-width: 80px;
}
.call-chip .cv { font-size: 20px; font-weight: 700; display: block; }
.call-chip .cl { font-size: 10px; color: var(--text3); text-transform: uppercase; letter-spacing: 0.3px; }

/* ─── TZ Badge ─── */
.tz-badge {
  font-size: 11px;
  padding: 2px 8px;
  border-radius: 4px;
  background: rgba(255,255,255,0.08);
  color: rgba(255,255,255,0.5);
}
.tz-badge.dst-active { color: var(--amber); background: rgba(217,119,6,0.15); }

/* ─── Call log status ─── */
.call-ringing { color: var(--green); font-weight: 700; }
.call-completed { color: var(--text2); }
.panel-count { font-weight: 400; color: var(--text3); font-size: 11px; }

/* ─── Error ─── */
#error-banner {
  position: fixed;
  bottom: 16px;
  left: 50%;
  transform: translateX(-50%);
  background: var(--red);
  color: white;
  padding: 10px 20px;
  border-radius: 8px;
  font-size: 13px;
  max-width: 500px;
  text-align: center;
  z-index: 100;
}

/* ─── Loading overlay ─── */
#loading-overlay {
  position: fixed;
  inset: 0;
  background: var(--bg);
  display: flex;
  align-items: center;
  justify-content: center;
  z-index: 200;
  transition: opacity 0.3s;
}
#loading-overlay.hidden { opacity: 0; pointer-events: none; }
.loader-content { text-align: center; color: var(--text2); }
.loader-content p { margin-top: 12px; font-size: 14px; font-weight: 500; }
.progress-bar {
  width: 220px;
  height: 6px;
  background: var(--border);
  border-radius: 3px;
  margin: 14px auto 0;
  overflow: hidden;
}
.progress-fill {
  height: 100%;
  width: 0%;
  background: var(--blue);
  border-radius: 3px;
  transition: width 0.5s ease;
}
.progress-label { font-size: 12px; color: var(--text3); font-weight: 400; margin-top: 8px; }
.spinner {
  width: 36px; height: 36px;
  margin: 0 auto;
  border: 3px solid var(--border);
  border-top-color: var(--blue);
  border-radius: 50%;
  animation: spin 0.8s linear infinite;
}
@keyframes spin { to { transform: rotate(360deg); } }

.empty-msg { padding: 20px; text-align: center; color: var(--text3); font-size: 13px; }

/* ─── Responsive ─── */
@media (max-width: 768px) {
  header { flex-wrap: wrap; height: auto; padding: 10px 14px; gap: 8px; }
  .header-center { order: 3; width: 100%; }
  .period-selector { width: 100%; }
  .period-btn { flex: 1; text-align: center; }
  main { padding: 10px; }
  #status-bar { gap: 4px; }
  .chip { min-width: 60px; padding: 8px 6px; }
  .chip-val { font-size: 18px; }
}